At OIO.LK, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
- Personal identification information such as your name, email address, and phone number provided voluntarily by you during registration or checkout.
- Google Account Information: When you choose to log in or register using Google Sign-In (Google OAuth), we receive basic public profile information (your Name, Email Address, Profile Picture, and Google User ID) from Google. This data is used solely to authenticate your identity and create or access your user profile on OIO.LK.
- Payment and billing information necessary to process your orders, including payment confirmation details, which are securely processed by authorized payment providers.
- Electronic information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We use the collected information for the following purposes:
- To authenticate user sessions, manage your account, and provide fast sign-in with Google.
- To process and fulfill your orders, including subscription upgrades and AI translation quota allocations.
- To communicate with you regarding your account, provide customer support, and respond to your inquiries.
- To personalize your experience and present relevant subtitle tools and movie features.
- To improve our website, products, and services based on user feedback and browsing patterns.
- To detect and prevent fraud, unauthorized access, and abuse of our services.
Information Sharing
We respect your privacy and do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: We share necessary data with third-party providers who assist us in operating our website, authentication (such as Google Identity Services), and processing payments. These providers are bound by strict confidentiality and data protection standards.
- Legal requirements: We may disclose your personal information if required by law or in response to valid legal requests or court orders.
Data Retention & Account Deletion
We store your account and profile data for as long as your account remains active on OIO.LK. Users have the complete right to request the deletion of their personal data and account records at any time.
If you wish to delete your account or any data obtained through Google Sign-In, you may send a deletion request email to [email protected] with the subject line "Account Deletion Request" using your registered email address. Our team will verify and permanently delete all your user records and stored data within 48 hours.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, keep you securely signed in, and remember your tool preferences. You can choose to disable cookies through your browser settings, though this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
Email: [email protected]