Thank you for choosing OIO.LK. We provide premium Sinhala subtitle services and advanced AI Translation tools. We strive to ensure you have the best experience with our translation engine.
1. Service Satisfaction Guarantee
AI technology can sometimes be unpredictable. If our AI tool fails to function or if the service does not meet the expected standards due to technical errors, we are committed to investigating the issue. Since we use a subscription-based model, we monitor usage to ensure fair play for all users.
2. Full Refund Policy (First 3 Days)
If you encounter technical issues or are dissatisfied with the service within 2 to 3 days of your initial payment:
- You are eligible for a Full Refund upon request.
- Refunds are processed after verifying that the reported issue was due to a system failure and not user-end configuration.
- Once a refund is processed, your subscription will be cancelled immediately.
3. Partial Refunds & Extensions
If you experience persistent technical difficulties after using the service for more than two weeks:
- Refunds may be calculated on a pro-rata basis for the remaining days of your subscription.
- Alternatively, we may offer a Service Extension (adding extra days) as compensation, which is often faster than processing a manual bank refund.
4. Payment Methods & Refund Processing Timelines
Payments on our platform are processed securely via authorized online payment gateways (including Credit/Debit Cards via PayHere), Direct Bank Transfers, and Mobile Wallets.
- Refund to Payment Initiated Media: In strict compliance with banking regulations and payment gateway standards, all refunds will be given to the payment initiated media itself. This means refunds will be credited directly back to the original Credit Card, Debit Card, Bank Account, or payment method that was used to make the initial payment. In accordance with card security and anti-fraud regulations, refunds cannot be redirected or paid out to alternative third-party accounts.
- Processing Time: Once approved by our team, card and online gateway refunds are initiated immediately and typically take 3 to 10 business days to reflect in your card statement or bank account, depending on your card issuing bank. Direct bank transfer refunds are initiated within 1 to 3 business days.
- Required Information: To request a refund, please provide your account email, order/transaction ID, and payment reference so our support team can verify the transaction on the payment gateway.
5. How to Request a Refund
To request a refund or report a service issue, please reach out to our support team with your transaction details.
Email: [email protected]