Refund Policy Last update 1 year ago

At oio.lk,

We strive to provide a seamless and enjoyable experience for our users. However, in the unlikely event that you are not satisfied with your purchase, we are here to help.

Our refund policy applies to all purchases made through our platform and is designed to provide a fair and reasonable solution for our users.

Eligibility for Refunds

Refunds are available for purchases made through our platform within 14 days of the original transaction. To be eligible for a refund, you must contact us and provide a reason for the refund request.

Refunds will be granted for the following reasons:

• The product or service purchased was not delivered as described
• The product or service purchased was not delivered within the stated delivery time
• The product or service purchased was not of the stated quality

Refund Process

If you are eligible for a refund, the process is simple and straightforward:

1. Contact us to initiate the refund process.
2. Provide a reason for the refund request.
3. Our team will review your request and make a determination within 7-14 business days.
4. If the refund is approved, the funds will be returned to the original payment method within 14 business days.

Please note that in some cases, refunds may be subject to a processing fee.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at payment@oio.lk. We are here to help and make sure you have a positive experience on our platform.