Broken encoding in the received Json Android Retrofit2

Could you suggest any solutions to the problem? Upon request, I received the following message:

Unexpected JSON token at offset 0: Expected start of the array '[', but had '' instead at path: $JSON input: ~����������t������t5��������)����s�?��v���������sJ0d�%���|x��3ސ�4�z�r

My Retrofit builder looks like this:

Retrofit.Builder()
    .baseUrl(BASE_URL_API)
    .addConverterFactory(json.asConverterFactory("application/json; charset=UTF8".toMediaType()))
    .addCallAdapterFactory(ApiResponseCallAdapterFactory.create())
    .build()

When you try to access the URL through the browser, the data is displayed correctly, as well as there are no problems with other requests. What could be the problem?

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