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WhatsApp template name does not exist in the translation

  • Thread starter Thread starter Juan Roa
  • Start date Start date
J

Juan Roa

Guest
I'm using the WhatsApp API to send template messages. Currently have an approved template created for the 'es' language (Spanish), but the API returns 404 every time I try to send it to a phone number:

see error
.

Check the templates in the whatsapp admin


This has gone on for weeks now and I have been unable to contact the Facebook support team.

Error information:

The error string is:

(#132001) Template name does not exist in the translation

The complete error object:

Code:
{
    "error": {
        "message": "(#132001) Template name does not exist in the translation",
        "type": "OAuthException",
        "code": 132001,
        "error_data": {
            "messaging_product": "whatsapp",
            "details": "template name (kindo_welcome) does not exist in es"
        },
        "fbtrace_id": "AukZdjNY1Ahnl_NwJXLmQZx"
    }
}

Request body:

Code:
{
    "messaging_product": "whatsapp",
    "to": "{{Recipient-Phone-Number}}",
    "type": "template",
    "template": {
        "namespace": "kindo",
        "name": "kindo_welcome",
        "language": {
            "code": "es"
        },
        "components": [
            {
                "type": "header",
                "parameters": [
                    {
                        "type": "text",
                        "text": "Juan"
                    }
                ]
            }
        ]
    }
}

Something worth noting: The first template I ever created (also in Spanish) is the only one that still works. No clear explanation as of why:

proof

<p>I'm using the WhatsApp API to send template messages. Currently have an approved template created for the '<code>es</code>' language (Spanish), but the API returns 404 every time I try to send it to a phone number:</p>
<p><img src="https://i.sstatic.net/6xDg7.png" alt="see error" />.</p>
<p><img src="https://i.sstatic.net/IcyvG.png" alt="Check the templates in the whatsapp admin" /></p>
<p>This has gone on for weeks now and I have been unable to contact the Facebook support team.</p>
<p><strong>Error information:</strong></p>
<p>The error string is:</p>
<blockquote>
<p>(#132001) Template name does not exist in the translation</p>
</blockquote>
<p>The complete error object:</p>
<pre class="lang-json prettyprint-override"><code>{
"error": {
"message": "(#132001) Template name does not exist in the translation",
"type": "OAuthException",
"code": 132001,
"error_data": {
"messaging_product": "whatsapp",
"details": "template name (kindo_welcome) does not exist in es"
},
"fbtrace_id": "AukZdjNY1Ahnl_NwJXLmQZx"
}
}
</code></pre>
<p><strong>Request body:</strong></p>
<pre><code>{
"messaging_product": "whatsapp",
"to": "{{Recipient-Phone-Number}}",
"type": "template",
"template": {
"namespace": "kindo",
"name": "kindo_welcome",
"language": {
"code": "es"
},
"components": [
{
"type": "header",
"parameters": [
{
"type": "text",
"text": "Juan"
}
]
}
]
}
}
</code></pre>
<p>Something worth noting: The first template I ever created (also in Spanish) is the only one that still works. No clear explanation as of why:</p>
<p><img src="https://i.sstatic.net/Yojeh.png" alt="proof" /></p>
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