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Sports Support/Customer Service Specialist

  • Thread starter Thread starter Sutherland
  • Start date Start date


Company Description

Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?

Join Us.

Job Description

Sutherland is now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day. This is a full time, work from home, remote position.

What We Offer:

  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

  • High school diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year of customer service experience
  • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
  • Efficient in website/digital navigation and interaction
  • Strong knowledge of and passion for sports
  • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
  • Proficient in Microsoft programs

We will provide all equipment but you must have excellent Internet connectivity to join us:

  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information

About Us

Sutherland, recently re-certified as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

Apply Now

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