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National Account Manager

  • Thread starter Thread starter arcteryx.com
  • Start date Start date


Department: Commercial – North America Wholesale
Reports to: Senior Manager, Key Accounts USA
Location: East Coast or Midwest, USA (remote) preferred, Rockies (remote) considered

Your Opportunity at ARC’TERYX:

As the National Account Manager you will lead the work to evolve how the Arc’teryx vision comes to life at the brand’s key strategic wholesale accounts. When successful, a guest walking through these doors will step into a seamless brand experience driving marketplace alignment. While an uncompromised brand presence is the #1 goal, it will be satisfying to watch sales grow, both in core and emerging categories of the brand. You will work with key external stakeholders to understand their needs and then will work with internal teams at Arc’teryx – from Marketing to Merchandising to Allocations to Finance to the field teams – to build a plan to bring a collective strategy and vision to life. You will lead sell–in and sell-through for priority accounts and categories (footwear, women’s and men’s apparel, hardgoods) and will contribute to the development of 3-year account planning; further driving the brand’s US wholesale business.

This is a remote role based on the East Coast or Midwest USA. Candidates in the Rockies will also be considered. Business operations occur on PST time zone.

Meet Your Future Team:

The US Commercial team is accountable for delivering sales through all local channels. We meet the guest where they are shopping, and ensure Arc’teryx is represented in an authentic, consistent way. As the retail landscape changes, we will work together to evolve our approach with creativity and teamwork.

If you were the National Account Manager now, here are some of the core activities you would be doing:
  • Working closely with a targeted set of the brand’s national account wholesale partners, develop a strategic sales plan for complex retail accounts leveraging account insight, regional trends and brand goals to achieve provided sales targets
  • Centering on account-specific needs, supporting the seasonal forecasting process with internal stakeholders and achieving a high degree of accuracy in a sell-to-forecast model
  • Using experience and data to strengthen forecasts, planning, and product feedback to drive continuous improvement; reporting back internally and externally.
  • Connecting members of the Arc’teryx community – Brand Stores, Ambassadors, Regional Staff, wholesale shop pros in best-in-class events and activations that build brand awareness and excitement
  • Partnering with internal partners, managing the orderbook to ensure best possible fulfillment, satisfied partners, and in-season sales opportunities
  • In-line with the brand’s merchandising and category goals, drive account growth and profitability by assessing and building on areas of momentum and priority
  • Leveraging market and competitor trends along with buyer preferences at the category level to build a strategic sales plan and capitalize on market momentum
  • Collaborating with trade marketing and retail activation partners to drive compelling staff education and customer-centric events
  • Conducting vendor meetings, store visits, and customer-facing or shop pro events to aim at “winning in the USA”

Here are some of the things you could be working on in the future:
  • Prototyping new retail formats in partnership with our key account retailers that elevate the brand experience, build awareness, and increase sales; specific emphasis will center on the development of Womens and Footwear business
  • Working closely with the Community Marketing team to identify new guests to bring to the brand via key account activation opportunities
  • Building and executing on the vision for key accounts in the US, helping inform and building new commercial strategies to evolve in the spirit of Arc’teryx values

Are you our next National Account Manager?
  • You have a Bachelor’s Degree in Business or a related field
  • You have 7+years of sales experience in outdoor or athletic sales; ideally selling apparel and footwear in the key account space
  • You have thorough knowledge of key wholesale metric levers and how to use them to create increased profitability and sales for Arc’teryx and its retail partners
  • You have the ability to lay out practical and logical assortment plans based on retail space, merchandise build-outs, inventory turn, and sell through
  • You have a strong ability to build relationships, sell, influence, and negotiate
  • You have strong presentation and communication skills
  • You have excellent organizational skills, analytical ability, and a track record of strategic planning
  • You are optimistic about the future and what can be achieved, and listen to others’ needs
  • You have the ability to tell a holistic story verse taking a transactional approach.
  • You are proficient in Microsoft Office and have experience with SPS commerce
  • You have the ability to work well independently and in a team
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when and balance autonomy and collaboration
  • You seek the best (sometimes not the easiest) solutions with unwavering commitment
  • Your passion for your work is paralleled by your passion for getting outside and living it
  • You have the ability to travel 25-40% of the time for internal & external events; varies by seasonality
  • Your strong business acumen and retail math will drive the top and bottom-line number for the account both with prebooks and in-season sales.
Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values.
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together.

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