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Inventory Support Specialist

  • Thread starter Thread starter Carsdotcom
  • Start date Start date
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Carsdotcom

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Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.


ABOUT THIS ROLE:

Inventory Support Specialists provide excellent customer services to our Customers and Internal Teams. This role is specialized in inventory with the goal of meeting our customer needs timely, with quality solutions. This position requires a proven level of customer service experience that strives on solutions both in quality and efficiency. The role is focused on meeting customer inventory needs whether handling issues, updates or development escalations to meet our customer needs. This team is responsible for coordinating and executing on ongoing inventory needs with effective communication and professionalism. Inventory Support Specialists are empowered to think creatively to solve customer problems while providing industry leading solutions and recommendations to meet the needs of our customers. They take ownership over all things inventory and strive to provide best in class inventory support.

Essential Job Functions:

  • Intake technical inventory support requests from customers through channels such as email and Slack
  • Provide consistent follow up and effectively resolve customer requests and open cases for Inventory support.
  • Troubleshoot complex inventory-related issues.
  • Escalate technical issues as needed to appropriate teams, development and/or management; and de-escalate customers as needed.
  • Provide quality service to customers and that meets our customer expectations and in accordance with the department’s guidelines and policies.
  • Stay aligned with internal knowledge sharing, platforms and training processes to accurately answer customer questions and to maintain personal skills.
  • Use advanced inventory knowledge to educate customers on product features or additional services to meet their needs.
  • Support data maintenance and hygiene by ensuring accurate documentation of customer interactions and notes in all applicable systems.
  • Be a steward of our customer solutions by communicating process, system or technical improvement opportunities in line with current processes.
  • Acquire technical and service certifications as required.
  • Complete personal and department assigned goals.

About You:

  • Highly proficient with all internal system platforms and proprietary client solutions
  • Strong written and verbal communication skills
  • Able to clearly identify issues, develop recommendations and execute on solutions.
  • Ability to match customer tone and skillset to clearly outline the issue and solution.
  • Strong critical thinking skills and business acumen
  • Strong technical learning skills with proven history of ability to adapt to changing tools & processes
  • Proven follow-up and communication skills to manage ongoing customer issues with tact and resolve.
  • Ability to manage between partners and customers with professionalism and urgency.
  • Strong priority setting and organizational skills
  • Work defined shifts as determined by leadership, including weekend and/or later shifts as assigned.
  • Ability to make informed, data-driven recommendations on organizational processes and platform enhancements

Experience and Education:

  • At least one year in the Solution Engineer entry-level position with demonstrated high-performance in role based on defined SE targets [Internal Only]
  • Prior Inventory/IMS experience a plus
  • Experience with Salesforce, Wordpress and/or Slack required
  • Project management or leadership experience a plus
  • Required completion of platform & product certifications
  • High level of competency with all proprietary technical solutions (or equivalent external experience in MarTech or SaaS industries)

#LI-EJ #LI-Remote


In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range
$45,200—$54,200 USD

Our Comprehensive Benefits Package includes:

  • Medical, Dental & Vision Healthcare Plans
  • 401(k) with Company Match + Immediate Vesting
  • New Hire Stipend for Home Office Set-Up
  • Employee Stock Purchase Program
  • Generous PTO
  • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
  • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
  • Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.

Apply Now
 

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