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Request a Refund

We understand that sometimes things don't go as planned, and you may need to request a refund. At Oio.lk, we strive to make the refund process as smooth and efficient as possible.

Before You Request a Refund:

  • Please review our Terms and Conditions to understand our refund policy. This outlines the situations under which refunds are granted and any applicable limitations.

How to Request a Refund:

  1. Fill out the Refund Request Form: Click on the link below to access our online Refund Request Form. This form will ask you for essential details about your purchase and the reason for your refund request.

[Link to Refund Request Form]

  1. Provide Supporting Documentation (Optional): If applicable, please attach any supporting documentation to your request. This might include:

    • Order confirmation email
    • Screenshots (e.g., of error messages)
    • Proof of purchase
  2. Submit Your Request: Once you've completed the form and attached any necessary documents, click "Submit."

What Happens Next?

  • Our customer service team will review your request within 21 business days.
  • We will send you an email confirmation once we receive your request.
  • You will receive a follow-up email with our decision on your refund request within [number] business days of receiving your initial request.

Please Note:

  • Processing times for refunds may vary depending on your payment method.
  • You will be notified via email with the estimated timeframe for receiving your refund once approved.
  • We reserve the right to deny a refund request if it does not comply with our refund policy or if the request is fraudulent.

Contact Us

If you have any questions or require further assistance with the refund process, please don't hesitate to contact our customer service team.  support@oio.lk